Complaints & Compliments

We try at all times to give you the highest standard of service, however, we do appreciate that sometimes we get it wrong. In this regard, we do operate a Practice complaints procedure in line with the NHS system for dealing with complaints.

Access a copy of our Complaints Procedure.

Please see our Patient Leaflet for full details.

Alternatively, If you do have reason to make a complaint, please contact Richard Harrison, the Practice Manager in the first instance.

If you are not comfortable raising your complaint directly with us, you can contact the NHS England Customer Contact Centre as follows:

Telephone: 0300 311 22 33
By Post: NHS England, PO Box 16728, Redditch B97 9PT

For all complaints, the second stage of the NHS complaints process remains to ask the Parliamentary and Health Service Ombudsman to review the complaint.