Patients’ Charter

The Responsibilities of the Practice:

• You will be treated as an individual and will be given courtesy and respect at all times.
• You have the right to be treated with confidentiality.
• You will be included indecisions about your care and we will provide you with information about your treatment and support options.
• We will provide your care with due regard for your age, sex, religious persuasion, sexual orientation, racial origin, cultural and linguistic background and any disability you may have.
• You will be seen the same day if your problem is urgent.
• We will provide you with a chaperone should you indicate that you would like one.
• You will be referred to a consultant when it is clinically necessary.
• A Doctor will visit you at home if you are too ill or infirm to be brought to the Surgery.

Patient Responsibilities:

• Please treat the Doctors and all Practice Staff with the same courtesy and respect.
• To attend appointments on time or to give us adequate notice if you wish to cancel.
• Please show consideration for other Patients.
• To request a home visit only if you are too ill to attend the Surgery.
• An appointment is for one person only – where another family member needs to be seen, a separate appointment should be made.
• To take responsibility for your own health and to co-operate with and take advice from the Doctors and Nurses.
• Please allow48hours for repeat prescriptions from the Practice and 3 working days if collecting from another Pharmacy.
• To advise us of any changes in your personal details.